Contact and support
How can we help?
Email the Licit Note team at Permason Technologies. A person reads every message.
Email support
support@licitnote.com Write to supportPlease don’t email patients’ ID numbers or medical details. We don’t need them to help you.
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Clinic staff and doctors
Both apps have answers built in. Open Settings for Help and Troubleshoot, or Contact support to write to us from the app.
When you email, tell us your name, your clinic, which app you were using, and what happened. In the reception app, Settings, Get diagnostics gives you details you can paste in.
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Checking a note
If a check says a note is revoked or not found, ask the person who gave it to you for a new copy, or contact the clinic that issued it. We can’t share patient information.
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Clinic pricing and onboarding
Tell us where your practice is and how many doctors and reception staff will use Licit Note, and we’ll reply with pricing and next steps.
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Your personal information
You can ask what information we hold about you, and ask us to correct or delete it, under POPIA. Patients should ask the clinic that registered them; we help the clinic respond.
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A security problem
Email us with the subject “Security report”, and see what to include.